PATIENT RESOURCES
We aim to provide support every step of the way. Below, find everything you need to prepare for your appointment — from billing details to frequently asked questions.
Direct Billing
We offer direct billing to most major insurance providers to make your visit simple and stress-free.
Appointment Reminders
Receive convenient email or text reminders so you never miss a session.
WCB Approved Clinic
We work directly with case managers and employers to support your recovery and safe return to work.
Motor Vehicle Accident Claims
Approved for MVA claims — our team can help with the paperwork and guide your recovery process.
Large Treatment Space & Gym
Our modern clinic includes a full gym and treatment area to support all stages of rehabilitation.
Assessable Location + Free Parking
Centrally located with barrier-free access and plenty of free parking.
General FAQs
Answers to common questions about appointments, scheduling, and what to expect before your visit with us.
-
No, a referral isn’t required to book. However, some insurance plans may need one for reimbursement, so it’s best to check with your provider.
-
Your initial assessment is usually 45–60 minutes. Follow-up sessions are typically 30 minutes.
-
Wear comfortable, loose-fitting clothing that allows for easy movement and access to the area being treated.
-
Yes. We specialize in both pre- and post-operative rehabilitation and work closely with your surgical team to support safe, effective recovery.
-
Yes. Apex is an approved clinic for both Workers Compensation Board (WCB) and Motor Vehicle Accident (MVA) claims.
-
Yes. We ask that you provide at least 24 hours’ notice to reschedule or cancel, so we can accommodate other patients.
Billing FAQs
Information on direct billing, insurance coverage, and payment options.
-
Yes. Apex offers direct billing to most major insurance providers for a convenient and seamless experience.
-
We work with most major providers in Nova Scotia, including Blue Cross, Canada Life, Manulife, Sun Life, Industrial Alliance, and Green Shield.
-
If direct billing isn’t available with your plan, payment can be made at the time of service, and we’ll provide a detailed receipt for reimbursement.
-
We accept debit, credit, and e-transfer payments at the clinic.
-
Many plans cover all or part of physiotherapy, massage, and occupational therapy services. Coverage amounts vary by provider and plan.
Our team is happy to help with appointment details, insurance inquiries, or anything else related to your care.